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How We Collect and Use Your Personal Information:

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

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What Personal Information We Collect:

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. "Personal information" refers to data that identifies, relates to, describes, or can be associated with you.

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Information We Collect Directly from You:

Information you submit to us through our Services may include:
- Basic contact details: Name, address, phone number, email.
- Order information: Name, billing/shipping address, payment confirmation, email, phone number.
- Account information: Username, password, security questions.
- Shopping information: Items viewed, added to cart, or wish list.
- Customer support: Communications with us.

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Information We Collect through Cookies:

We also automatically collect certain information about your interaction with the Services ("Usage Data"). This may include:
- Device and browser information
- Network connection details
- IP address
- Interaction details with our Site

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Information We Obtain from Third Parties:

We may obtain information about you from third parties, including:
- Companies supporting our Site and Services, such as Wix.
- Payment processors who collect payment information.
- Online tracking technologies such as cookies, pixels, and web beacons.

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Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties or for their policies or practices.

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How We Use Your Personal Information:

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We use your personal information to:
- Provide Products and Services: Process payments, fulfill orders, notify you about transactions, manage your account, arrange shipping, and handle returns.
- Marketing and Advertising: Send promotional communications and show targeted advertisements.
- Security and Fraud Prevention: Detect, investigate, or take action against fraudulent activity.
- Communications: Provide customer support and improve our services.

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Cookies:

Like many websites, we use cookies on our Site. Cookies help us improve functionality, analyze user interaction, and tailor advertising. Most browsers accept cookies by default, but you can manage your preferences in browser settings.

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How We Disclose Personal Information:

  
We may share your personal information with:
- Vendors and third parties who perform services on our behalf (e.g., IT support, payment processing, shipping).
- Business and marketing partners.
- Legal authorities, if required by law.
- Affiliates within our corporate group.

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User-Generated Content:

If you submit reviews or other public content, this information will be publicly accessible. We do not control how third parties use information you share publicly.

 

Third-Party Websites and Links:

Our Site may provide links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.

 

Children’s Data:

Our Services are not intended for children, and we do not knowingly collect personal information from children.

 

Security and Retention of Your Information:

We implement security measures to protect your information, but no system is completely secure. We retain personal information as necessary to provide our Services, comply with legal obligations, and resolve disputes.

 

Your Rights and Choices
Depending on your location, you may have rights to:
- Access the personal information we hold about you.
- Delete your personal information.
- Correct inaccurate data.
- Opt out of targeted advertising.
- Restrict processing of your personal data.
- Withdraw consent where applicable.
- Manage communication preferences (e.g., unsubscribing from marketing emails).

You can exercise these rights by contacting us at hello@paintandtail.com.

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Complaints:

 
If you have concerns about how we process your information, please contact us. You may also have the right to file a complaint with a data protection authority.

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International Users:
We may transfer, store, and process your personal information outside your home country, including in the U.S. If required, we use legally recognised transfer mechanisms.

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Contact Us:
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: hello@paintandtail.com
- Phone: +44 7537 135486

  

For data protection purposes, we are the data controller of your personal information. Our representative in the EEA and UK is Umesh Patel.